Operations Manager

2019-04-01 11:21:002019-10-14 Travel Futures
Job Type Permanent Full Time
Area Surrey, UKBerkshire, UKCentral & City, UKSouth West London, UKWest London, UKNorth West London, UK
Sector Administration & Operations
Salary Up to £30,000
Start Date
Advertiser Richard Ennis
Job Ref 2456
Operations Manager  - London - Up to £30,000
An Operations Manager is wanted by an award-winning luxury adventure travel company to join a busy and vibrant in-house operations team. As Operations Manager you will be taking responsibility of the operation of client travel with suppliers to ensure the best possible travel experience.  The ideal candidate will have some experience of working for a tour operator in a senior operations capacity.
The key responsibilities for the Operations Manager are:
  • Responsible for the operations of some escorted group tours
  • Negotiating with ground handlers to contract services for EGTs at competitive prices
  • Liaising with ground handlers with regards to EGT allocations, rooming requirements and any additional services required
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation
  • Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.
  • Dealing with client enquiries (when called upon to do so by Sales) with knowledge and politeness by phone/email or in person
  • Helping out at trade shows and slide shows
  • Managing any operational & crisis issues whilst tours are on the road.
The key skills required for the Operations Manager are:
  • A passion for travel and an acute understanding of the often-complex nature of adventure travel organisation
  • Ability to set and work to deadlines.
  • Good knowledge of travel geography, itineraries and visas.
  • Attention to detail, ability to plan ahead.
  • Customer service capabilities, able to deal with a variety of clients.
  • Excellent telephone manner, with excellent written and spoken English.
  • Understanding of what the adventure/cultural traveller wants to experience.
  • General knowledge and keen interest in travel
To apply for the Operations Manager position please click on the link below and apply with Travel Futures.
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